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Case Management

Case managers (also called care managers) assist people in identifying and solving problems, finding resources and services, completing applications for services and any other activities to help them get the services they need to remain independent.

Geriatric Case Managers

A geriatric case manager specializes in working with older persons and their families. If you believe you or your loved one needs the services of a case manager, there are several options available to you.

A geriatric case manager can:

  • Assess an older person's overall living situation to identify problems, determine unmet needs and assess eligibility for needed services
  • Arrange for appropriate services to come into an older person's home
  • Monitor in-home workers to make sure the needed care is provided
  • Assist with completing applications for benefits (Medical Assistance, Pharmacy Assistance, Food Stamps)
  • Provide counseling and support
  • Maintain contact with out-of-town relatives

Private Case Managers

Image of a woman sitting at a desk.

Private case managers may be individuals working independently or with others in private practice, or they may work for a private non-profit or for-profit agency. Some non-profit agencies have a religious affiliation, such as Jewish Community Services.

The Aging Life Care Association maintains a list of its members. In order to be a member, case managers must meet the association's criteria for experience and education. This may be a good starting place if you are looking to hire a case manager for yourself or your loved one. Private case managers charge fees for their services. Be sure to ask about this when choosing a case manager.

Case Managers from Public Agencies

Local Health Departments, Departments of Social Services and local Area Agencies on Aging (usually Departments of Aging) provide case management services for older persons. The information specialists at the local Maryland Access Point (MAP) Office can direct you to the appropriate public agencies offering case management services in your community, as well as private organizations offering these services.

Case managers come from a variety of professional disciplines. Some are nurses while others are social workers. In some agencies, case managers have backgrounds in other human service fields. When choosing a case manager, look for a good match between your loved one's needs and the case manager's education and experience.